Data privacy statement

Your personal data will be processed on our website by Schlosshotel Mondsee GmbH. The contact details of Schlosshotel Mondsee GmbH can be found at Imprint.

Data protection

We take the protection of your personal data very seriously and process your personal data in accordance with the legal data protection provisions and this Data Privacy Statement.

You may normally use our website without disclosing personal data. To the extent that personal data (such as name, address or email addresses) are collected on our website, this is always voluntary, if possible.
 

Privacy coordinator

Our privacy coordinator can be reached at: 

Schlosshotel Mondsee GmbH
Mag. Sabine Ziegler
Schlosshof 1a
5310 Mondsee
Tel.: +43 6232 5001
E-Mail: info@schlossmondsee.at

Processor, recipient

We process your personal data with the assistance of processors that assist us in connection with providing the services (e.g. web hoster, electronic newsletters).

These processors are obliged to strictly protect your personal data and may process your personal data for no purpose other than the provision of our services.

Your personal data are transferred only to typical commercial service providers such as banks (money is transferred you), tax advisors (you are entered in our accounting system), mail handling service providers (mail is sent to you), etc.

Contact form

Fields of Contact-/Vouchers Form: Salutation, Title, First name, Name, E-Mail, Subject, Message.

Fields of Wedding Enquiry: Date, Number of persons, Salutation, Title, First name, Name, E-Mail, Street & Number, Zip, City, Country, Phone, Your Message.

Fields of Event Enquiry: Kind of event, Desired date, Alternative date, Number of persons, Do you also need rooms?, Salutation, Company, Title, First name, Name, E-Mail, Street & Number, Zip, City, Country, Phone, Your Message.

Fields of inquiry form: Arrival, Departure, Adults, Children, Age of children, Salutation, Title, First name, Name, E-Mail, Street & Number, Zip, City, Country, Phone, Your Message.

After you have submitted the contact form, the controller will process personal data entered into that form in order to execute your inquiry based on the consent you have given by submitting the form.

You have no legal or contractual obligation to provide personal data. If you do not provide personal data, you will simply not submit and we cannot process your request.

You may withdraw your consent at any time in writing, without prejudice to the lawfulness of processing operations that are carried out based on your consent until you exercise your right of withdrawal.
 

Electronic newsletter

By ticking the check box or sending the newsletter form, you agree that the controller may process personal data you have entered to provide information on offers, news and informations about Schlosshotel Mondsee GmbH by electronic newsletter, until you exercise your right of withdrawal or objection.

You have no legal or contractual obligation to provide personal data. If you do not give your consent, you will simply not receive an electronic newsletter.
You may withdraw your consent at any time by written notice or by clicking the unsubscribe link in the electronic newsletter; this will not affect the lawfulness of processing operations carried out until you have exercised your right of withdrawal.

You can also object to the use of your personal data for direct marketing in the same way. If you exercise your right to object, we will cease the use of your personal data for direct marketing (electronic newsletters).

Cookies

This website uses cookies.

Cookies are files which enhance the user-friendliness and efficiency of websites. A cookie is a tiny text file, which stores information. When you visit a website, a cookie can be stored on the computer of the person visiting the website. If the user visits the website again, the website can read the data of the previously stored cookie and determine if the user has already visited the website before and which parts of the website are of particular interest for that user.

More information on cookies is available at WIKIPEDIA.

Cookie settings

You can adjust the settings of your browser to allow or to block cookies. The location of these settings depends on your browser. Detailed information is available via the help function of your browser.

If you have disabled cookies, you might not be able to use the full functionality of this website.

Cookies on our website

Cookies on our websitOur website uses the following cookies:

• Absolutely necessary content to guarantee fundamental functionality of the website
  • cookieconsent_status: To store the consent to the use of cookies.
  • gaOptout: To store the opt-out of Google Analytics.
• Functional cookies to guarantee functionality of the website
  • Youtube Cookies (see "Youtube" section): Werden nur während des Abspielens am Endgerät gespeichert.
  • Tripadvisor Cookies (see "Tripadvisor" section)
  • HolidayCheck Cookies (see "HolidayCheck" section)
• Performance cookies to improve user experience..
  • Google Analytics Cookies (see "Google Analytics" section)
• Advertising cookies to control advertising campaigns.

Server Log File

This website uses server log files to process the following personal data in order to monitor technical functionality and to improve the security of operation of the webserver based on the overriding legitimate interest of the controller (technical security measure):

• IP address
• Time of server inquiry
• Type / version of browser
• Applied operating system
• Referrer URL
• Host name

Only pseudonymized IP addresses of website visitors are stored. On web server level, this is done by storing an IP address like 123.123.123.XXX instead of the users real IP address, e.g. 123.123.123.123, where XXX is a random value between 1 and 254. So there is no way to get in touch with personal data anymore.

How long are logfiles stored: 10 days.
 

Third party services and content

Within this website third party content may be used. This requires that the IP-adress of users will be transmitted to third parties as this is required to deliver the content. This data privacy policy applies only to this website. If links on our pages route you to other pages, please inquire there about how your data is handled in such cases. Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately.

This website includes features and services of the following third parties:

Google Analytics

This website uses Google Analytics, a web analytic service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google") on the legal basis of overriding legitimate interest (analysis of website use). For this purpose, we have concluded a data processing agreement with Google.

When you visit our website, a software creates a connection to the Google servers and transmits data to the Google servers, some of which are located in the USA. Google Analytics uses cookies to store information on the user of the website and to analyze the website use.

This website uses the "IP anonymization" functionality. Google truncates and therefore anonymizes your IP-address within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there.

According to Google, Google uses this information to evaluate your use of the website, to compile reports on website activities, and to provide other services relating to website activity and internet use.

Google may also transmit that information to third parties, if this is prescribed by law and to the extent that third parties process such data on behalf of Google.

Detailed information on how Google Analytics uses user data can be found in the data privacy statement of Google Google bzw. von Google Analytics.

Use of Checkeffect

CheckEffect is a tool for successful online-marketing in tourism, developed by tourism experts, according to the requirements within the tourism industry, today."CheckEffect"uses so called "ccookies", which are text files placed on your computer to help the website analyse how you use the site. The information generated by the cookie about your use of the website (including IP-address) will be stored on ncm.at company's server. ncm.at will use this information to evaluate the website's utilisation. This evaluation will be used in order to give the website's operator a detailed insight and reports on search keywords, search engines or cost-benefit calculation of certain advertisements, campaigns and paid-for links."CheckEffect"compares this data anonymously with websites of similar companies and provides a cross-sectored comparison.

You may refuse the installation of cookies by selecting the appropriate settings on your browser software; however please note that if you do this you may not be able to use the full functionality of this website. By using this website you consent to the processing of data about you by ncm.at, but only in the manner and for the purposes, set out above.

HRS DS Booking Solution

We use the booking tool by HRS DS Booking Solution for the booking process on our website. You will find the privacy policy of this service here.

Youtube

Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you visited. 

If you're logged in to your YouTube account, YouTube allows you to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account. 

For more information on how to handle user information, please read the YouTube Privacy Policy.

TripAdvisor

On our website, features of TripAdvisor are used to represent guest reviews.
TripAdvisor's privacy policy can be found at https://tripadvisor.mediaroom.com/AT-privacy-policy.
TripAdvisor Inc., 400 1st Avenue, Needham, MA 02494 USA

HolidayCheck

On our website we use Web-Widgets by HolidayCheck AG Bahnweg 8 CH-8598 Bottighofen Schweiz. Web-Widgets are small programs to show content from other websites.

The content of the widget will be loaded from the HolidayCheck servers. 
That this work technically, data must be exchanged between the two servers involved. This includes the date and time of the visit; the page from which the query is made; Internet Protocol address (IP address) used, browser type and version, device type, operating system and similar technical information.

The legal basis is our legitimate interest acc. Art. 6 (1) (f) GDPR. By providing this service, we deliver up-to-date and correct content on our homepage. The processed data is only intended to provide the content or transmission of data that you provide when you submit a rating directly to our website. They are not otherwise processed, in particular not to analyze usage behavior.

The data above will not be stored by us as part of this processing. To design the widgets, we use Google Fonts. Your IP address will be sent to the Google servers in the USA for this purpose. The EU-US Privacy Shield serves as a guarantee according to Art. 45 GDPR. The legal basis is our legitimate interest acc. Art. 6 (1) (f) GDPR. By using the fonts, we ensure the consistent look of the widgets. Information on data processing by HolidayCheck AG can be found in the privacy policy on the website.

Your rights

You have the right to information, to rectification and erasure of personal data, and to limitation of the processing of personal data.

To the extent that your personal data are processed on the legal basis of your consent or in reliance on a contract concluded with you, you have also the right to data portability.

You have the right to withdraw your consent to the processing of your personal data. This will not affect the lawfulness of processing of personal data until you have exercised your right of withdrawal.

You have the right to object to the processing of your personal data for direct marketing. If you exercise that right, we will cease the processing of your personal data for direct marketing.

You have also the right to send a complaint to the supervisory authority (Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Wien, dsb@dsb.gv.at).