When can I check in? Check-in is guaranteed from 3:00 PM. If you arrive earlier, we are happy to safely store your luggage until your room is ready.
What time is check-out? Check-out is available until 11:00 AM. Depending on availability, we also offer a late check-out option for a more relaxed departure.
Can I store my luggage before or after my stay? Yes, of course! We provide complimentary luggage storage for all guests, allowing you to enjoy your time in Mondsee without worry.
Transfers & Transportation Options
Are there parking options at the hotel? Yes! Guests can park for free at the public Nord parking lot, just a 2-minute walk from the hotel. Additionally, we offer underground parking spaces for €15 per night. For electric vehicles, there are two e-charging stations available in the garage for €35 per night.
Does the hotel provide airport transfers? Yes! We are happy to arrange an airport transfer through our trusted partners. Please contact us in advance of your arrival and departure to ensure smooth coordination.
How can I reach the hotel by public transport? The bus terminal in Mondsee is only about a 10-minute walk from the hotel. Our reception team is happy to provide up-to-date schedules. Guests also receive a free Guest Mobility Ticket, allowing them to explore the surrounding area environmentally friendly. Upon request, we can send the ticket to you before your arrival.
Can I rent bicycles or e-bikes? Yes! City bikes and our E-Twizy electric vehicle are available free of charge. E-bikes and e-scooters can also be rented for a fee.
Where can I park my own bicycle? A secure bicycle parking area is available at the hotel.
Rooms and Amenities
What room categories are available? Our rooms range from comfortable Superior Double Rooms to Family Suites, Junior and Executive Suites, and even special Event Duplex Suites. For a particularly exclusive experience, we offer six individually designed suites: Almeida, Odilo, Tassilo, Benedikt, Fürstin Wrede, and Mondsee.
Is there a minibar in the room? We are committed to sustainability: our minibars are gradually being reduced to conserve resources and support an eco-friendly stay at Schlosshotel Mondsee.
Are towels and bathrobes provided? Yes, of course! Both are provided in your room for your comfort.
Culinary Delights & Exquisite Drinks
Is the breakfast buffet included, and what are the breakfast hours? Yes, the breakfast buffet is included in your room rate. It is available daily from 7:00 AM to 10:30 AM, on Saturdays from 7:00 AM to 11:00 AM and on Sunday and public holidays until 12:00 AM.
Can I book half-board? Yes! You can choose to add half-board when booking your room, or easily upgrade to half-board on-site during your stay. Enjoy a delightful selection of seasonal dishes as part of this option.
Which restaurants are in the Schlosshotel Mondsee? You have the choice between the following three restaurants:
Restaurant Culinaro – Mediterranean & Austrian Cuisine – from Breakfast to Dinner
Are there vegetarian options? Yes, in all of our restaurants are vegetarian dishes available.
Can I reserve a table? Yes, we recommend making a table reservation in advance – either directly at the reception or by phone.
Wellness & Sport
Is there a pool, sauna, or spa area? Yes! Our wellness area features a stylish vaulted bath, a Finnish sauna, a bio-sauna, and an infrared cabin. Relax and unwind in our quiet rooms, designed for ultimate tranquility.
Can I book a massage? Of course! A variety of massage and wellness treatments are available. As we work with an external massage therapist, we kindly ask that you reserve your treatment in advance.
Service & Extras
Are pets allowed? Yes, dogs are very welcome. A surcharge of €18 per night applies. From 2027, the price will be €22.00.
What are the cancellation conditions? Free cancellation is possible up to 7 days before arrival. After that, a cancellation fee of 90% of the room rate will be charged. You are also welcome to contact us — subject to availability, we are happy to reschedule your stay within the booked season at no additional cost.
Changes 2027 During the low season, cancellations are free of charge up to 7 days before arrival. For cancellations made within 7 days of arrival, 50% of the accommodation price will be charged. From 3 days before arrival or in the event of a no-show, a 90% cancellation fee will apply.
During the high season, cancellations are free of charge up to 10 days before arrival. For cancellations made within 10 days of arrival, a 30% cancellation fee will apply. From 7 days before arrival, the cancellation fee is 50%, and from 3 days before arrival or in the event of a no-show, 90% will be charged.
For direct bookings: If your booked date no longer suits you, you may change your booking once, free of charge, to a new date within the following 3 months. Please note that once the booking has been rescheduled, it can no longer be cancelled.
Can I organize celebrations at the hotel? Yes, our hotel offers the perfect setting for any event — whether large celebrations, seminars, weddings, or small private gatherings. We are happy to advise you personally and create a customized offer tailored to your needs.
Vouchers: What gift vouchers are available? Value vouchers as well as a gourmet breakfast voucher for two people are conveniently available online here. Additional vouchers, such as Day Spa or breakfast vouchers for more than two adults, can be purchased by phone or directly on site.
