Terms and Conditions

The following Terms and Conditions are valid for the providing of the location of the hotel for events and any services related to that (Hotelroombookings etc.). Contracting parties are the event organizer and the Schlosshotel Mondsee. Contracted conditions are only the following.

The Hotel needs at any event where there is food served a guaranteed number of guests. This number must be provided at least 3 working days prior the event. This number will be charged if there are less persons than this guaranteed number. If there are more persons the indeed number will be charged.

The wide assortment of the Hotel is always restricted through seasonal conditions. Due to that it can be the case that some articles may not be deliverable. In that case we reserve us the right to change to equivalent products.

The event organizer is not allowed to bring food and drinks by himself. There can be exceptions if agreed prior the event. In that cases there may be a service- or corkage fee.

Check-In and Check-Out Times

Check-In is at 03:00 p.m. and the Check-out time is at 11:00 a.m.

Prizes

All prizes are in EURO (€) and including the current VAT. If the prize is excluding VAT it is written separately. The prizes are always without the city tax. If the prizes are not written down in the confirmation of the order they result from the current prize list.

Cancellation terms

Event Cancellation Policy:

In the event that the entire event is cancelled after the booking agreement has been signed, the following cancellation policy applies:

• Up to 150 days before arrival, the contract may be cancelled without any cancellation fee.
• Up to 100 days before arrival, 20% of the gross total amount will be charged.
• Up to 50 days before arrival, 50% of the gross total amount will be charged.
• Up to 20 days before arrival, 90% of the gross total amount will be charged.

If the number of participants is reduced compared to the offer or contract, the hotel reserves the right to change the confirmed rooms and adjust them to the actual number of participants.

The number of participants confirmed three days before the start of the event will be charged accordingly. Cancellations must be made in writing.

Room Booking Cancellation Policy:

• Free cancellation up to 7 days before arrival
• Late cancellations or no-shows: 90% of the room rate per night

From January 1, 2027:

Low Season:

• Free cancellation up to 7 days before arrival; thereafter, a 50% cancellation fee applies.
• Up to 3 days before arrival: 50% cancellation fee; thereafter, a 90% cancellation fee applies.

High Season:

• Free cancellation up to 10 days before arrival; thereafter, a 30% cancellation fee applies.
• Up to 7 days before arrival: 30% cancellation fee; thereafter, a 50% cancellation fee applies.
• Up to 3 days before arrival: 50% cancellation fee; thereafter, a 90% cancellation fee applies.

For direct bookings: If your booked date no longer suits you, you may change your booking once, free of charge, to a new date within the following 3 months. Please note that once the booking has been rescheduled, it can no longer be cancelled.

Payment conditions

The payment of any services has to be done upon departure, if not contracted otherwise. The event organizer is liable for any further ordered foods, drinks or services by the participants of the event. Received invoices have to be paid prompt and without deduction.

Changes

Changes and Adaptations in terms of the event program or the number participating persons may have an adaption of the prize as a result. After sending the confirmation and therefore contracting all changes must be sent per email. The customer is not allowed to undertake changes or deletions, add additional points to the confirmation. Such changes, deletions, additional points would not be valid.

Jurisdiction

Place of fulfilment and jurisdiction is the location of the hotel. The hotel operates in terms of the Austrian legislation.

General Terms

The rooming list for group reservations (more than 5 rooms) has to be sent at least 14 days prior arrival to ensure a proper working routine.

Booked Event rooms can only be used at the agreed times. If the location is needed before or after the event it has to be agreed with the Hotel.

To protect our historical walls the attachment of decorative or any other equipment has to be agreed with the hotel. The hotel is pleased to provide pinboards. The event organizer is responsible for any damages caused by the event during the event duration.

The hotel has responsibilities towards its guests and neighbours due to that loud music can only be played until midnight. After that the music has to be regulated in a way that there is no noise heard outside of the eventrooms.